Privacy Policy

Welcome to Dcock ("we", "our", "us"). We are a premium building materials company based in Amritsar, Punjab, India, operating through our website dcock.in. We sell plywood, laminates, veneers, flush doors and related products both online and through our physical store.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, request a catalogue, or contact us in any way.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

We collect information in the following ways:

Information you provide directly:

• Name, phone number and email address when you contact us, request a catalogue or create an account
• Shipping address and billing address when you place an order
• Payment details — processed securely through Razorpay; we do not store your card details
• Messages and enquiries you send via our contact form or WhatsApp
• Profile information such as whether you are a homeowner, architect, contractor or dealer
• Product preferences and interests indicated in our catalogue request form

Information collected automatically:

• IP address and approximate location
• Browser type, device type and operating system
• Pages visited, time spent on pages and referring website
• Cookies and similar tracking technologies (see Section 6)

Information from third parties:

• Payment confirmation data from Razorpay
• Delivery status updates from our logistics partners
• Analytics data from Google Analytics

We use the information we collect for the following purposes:

• Processing and fulfilling your orders — confirming orders, processing payments, arranging delivery and sending order updates
• Customer communication — responding to enquiries, sending catalogue requests, providing after-sales support and warranty assistance
• Account management — creating and managing your account on dcock.in
• Marketing communications — sending product updates, offers and newsletters only if you have opted in; you can unsubscribe at any time
• Website improvement — analysing how visitors use our website to improve the user experience
• Legal compliance — meeting our obligations under applicable Indian laws including the Information Technology Act 2000 and the Consumer Protection Act 2019
• Fraud prevention — detecting and preventing fraudulent transactions and unauthorised use of our website

We will never use your personal data for any purpose not described in this policy without obtaining your prior consent.

When you place an order on dcock.in, we collect and process the following information to complete your purchase:

• Your name, delivery address and contact number
• Your email address for order confirmation and invoices
• Payment method and transaction reference number
• Order details including products, quantities and amounts

Payment Processing: All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card, debit card, UPI or net banking credentials on our servers. Your payment details are encrypted and handled entirely by Razorpay in accordance with their security standards.

GST & Invoicing: We are required by law to maintain records of all transactions including customer names, addresses and GST information for a period of 7 years as per Indian taxation law.

Order History: Your order history is stored in your account and can be accessed at any time. You may request deletion of your account, but please note that we are required to retain transaction records for legal and tax compliance purposes.

We do not sell, rent or trade your personal information to any third party for marketing purposes. We share your information only in the following limited circumstances:

• Delivery partners — your name, address and phone number are shared with our logistics and courier partners solely for the purpose of delivering your order
• Payment gateway — Razorpay receives the information necessary to process your payment securely
• Google Analytics — anonymised usage data is shared with Google to help us understand website traffic; this does not include personally identifiable information
• WhatsApp Business — if you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy in addition to ours
• Legal authorities — we may disclose your information if required to do so by law, court order or government authority under Indian law
• Business transfers — in the event of a merger, acquisition or sale of our business, your data may be transferred to the new owner, who will be bound by the same privacy commitments

All third parties we work with are required to handle your data securely and only for the specific purpose for which it was shared.

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how our website is used.

Types of cookies we use:

• Essential cookies — required for the website to function, including maintaining your shopping cart, login session and checkout process; these cannot be disabled
• Analytics cookies — Google Analytics cookies that help us understand which pages are visited, how long visitors stay and where they come from; all data is anonymised
• Preference cookies — remember your settings and preferences such as language and currency
• Marketing cookies — used only if you have opted in; may be used to show relevant Dcock advertisements on other platforms such as Google or Meta

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website, including the ability to add items to your cart or complete a purchase.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration or disclosure.

• Our website uses HTTPS encryption — all data transmitted between your browser and our servers is encrypted using SSL/TLS
• Payment data is handled exclusively by Razorpay using PCI-DSS compliant infrastructure
• Access to customer data within our organisation is limited to staff who need it to perform their job functions
• Our servers are protected by firewalls, regular security updates and access controls

While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. If you believe your account has been compromised, please contact us immediately at info@dcock.in.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account data — retained for as long as your account is active; you may request deletion at any time
• Order and transaction records — retained for 7 years as required by Indian taxation and accounting law (GST records, invoices)
• Contact and enquiry data — retained for 2 years from the date of last contact
• Marketing data — retained until you unsubscribe or withdraw consent
• Analytics data — retained in anonymised form for up to 26 months

After the applicable retention period, your data is securely deleted or anonymised.

Under the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023 (India), you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data we hold about you
• Right to correction — you can ask us to correct any inaccurate or incomplete data
• Right to erasure — you can request deletion of your personal data, subject to our legal retention obligations
• Right to withdraw consent — you can withdraw consent for marketing communications at any time by clicking "unsubscribe" or contacting us directly
• Right to grievance redressal — if you have a complaint about how we handle your data, you can contact our Grievance Officer (details below)
• Right to data portability — you can request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us at info@dcock.in with the subject line "Data Privacy Request". We will respond within 30 days.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with personal information, please contact us at info@dcock.in and we will delete such information promptly.

Persons under 18 must not place orders, create accounts or submit personal information on dcock.in without the consent and supervision of a parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Display a notice on our website for a reasonable period after the change
• Notify registered users by email if the changes are significant

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact our Grievance Officer:

We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt, in accordance with applicable Indian law.